Remote Usability Testing with Live Video Streaming

Being able to observe usability tests remotely would increase the flexibility of the usability testing process and decrease the expenses of traveling to the test site. This thesis assesses how streaming video over the Internet would fit the usability testing process, what kinds of solutions are available, and how they perform. The usability testing process is a part of product development and the human-centered design process.

Being able to observe usability tests remotely would increase the flexibility of the usability testing process and decrease the expenses of traveling to the test site. This thesis assesses how streaming video over the Internet would fit the usability testing process, what kinds of solutions are available, and how they perform. The usability testing process is a part of product development and the human-centered design process.

In the beginning, the criteria for a remote observation tool for usability testing were defined. Four different solutions were evaluated by their characteristics and features which were also tested in a real usability test environment.

The remote observation tool must guarantee reliable, secure, and uninterrupted live video transmission and playback. Unlike in entertainment, the tool is not required to offer a high-quality media experience. The tool should also support at least the basic usability testing setups. There is no ultimate generic choice for the tool but there are suitable candidates for different needs and situations. 

By Pauli Rinne

File Type: pdf
Categories: Book, UX Research
Author: Pauli Rinne
Remote Usability Testing with Live Video Streaming
Jasmine Moradi
WRITTEN BY

Jasmine Moradi

My name is Jasmine, and I am fascinated by the power of emotional marketing, branding, e-commerce, and technology. My expertise is through Behavioral Science and UX Research to identify what makes customers tick! I drive Insights from Consumer Research to unveil the real connections between consumers' hearts, minds & behavior, and product needs.

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